Concerns & Complaints

At Manuden Primary School, our vision is at the heart of everything we do: “A small school with big ideas… Growing hearts, Growing minds, Growing dreams.” We are committed to creating a happy, safe, and supportive environment where every child can thrive, learn, and feel valued.

We know that sometimes questions, worries, or concerns can arise, and we want you to feel comfortable sharing them with us. Open and honest communication between school and home is key to ensuring the best outcomes for every child.

If you have a concern, here’s how we suggest starting:

• Talk to your child’s class teacher first. Most worries can be resolved quickly with a friendly conversation.

• Reach out to the headteacher or a senior member of staff if you feel your concern needs further attention or support.

• Use our formal complaints procedure for more serious matters. This is straightforward and transparent, and details are available via the school office or our website.

We promise to listen, respond with care, and work with you to find solutions. Your thoughts and feedback are important—they help us improve and ensure our school remains a place where children feel safe, happy, and inspired every day.

Together, we can make sure that Manuden Primary School continues to be a welcoming and nurturing community where hearts, minds, and dreams can grow.